A Concise Introduction

Archimedes had it right: Our paraphrase: "Give a telecom manager the right tools and some firm footing and he can master his world!"

Executive Summary: Most enterprises lose 10-15% of their telecom budget annually because of a lack of visibility during sourcing, ordering, and payment processing. Telecom is a top-five indirect expense in most companies; cost per white-collar employee is now over $200 a month. Telecom Managers need greater visibility into where the corporate telecom dollar is being spent, but improving business processes to scale effectively to the velocity and volume of service requests and invoices is difficult. More importantly, in the era of Sarbanes-Oxley compliance, there is a significant need for both automation and institutionalization of Best Practices. The Telecom Expense Management industry has recently emerged to meet this critical cost control area. Gartner, Forrester and Aberdeen all see the TEM industry exploding in the next few years as organizations come to recognize the strategic value proposition TEM provides. The market is flush with hundres of players in various niches with varying levels of product and service maturity, capacity, competence and capability. Every last one of them promises substantial process automation, cost reduction or both. Unfortunately, acquiring, implementing and adopting the technology can take between 14 and 20 months. In the mean time, the average enterprise will lose about 17.5% of their telecom budget because of ongoing inefficiencies and lack of visibility. You do the math! There are better approaches... Ethically-centered with deep expertise, TeleFirma is the only consulting firm focused squarely on Business Process Improvement for companies struggling with the complexity, volume and velocity of telecom service delivery and invoices. We position our clients for greater budgetary success by establishing the solid ground, visibility and leverage they need to effectively manage their telecom spend. We do not sell TEM Applications. We do not offer auditing or outsourced services. And yet our proprietary processes afford an exceptionally strong and compelling Client Value Proposition. We help our clients figure out what approach works best for them for the long run.

© 2007, TeleFirma Consulting. All rights reserved.
Located in Northern Virginia; covering the World
Phone: (571) 228-4638 - Email: steve.perkins@telefirma.biz

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