A Typical TEM Acquisition Cycle The right TEM application can be absolutely transformative: providing the solid ground and visibility necessary to leverage significant and proactive cost savings in an area where most enterprises have historically lacked real control. Building a successful strategy for acquiring and implementing a TEM solution is no small effort. Finding the right application and the right vendor should take time: but our research indicates that a typical TEM Assessment and Acquisition cycle requires about 10 months Part of problem is limited bandwidth and an inability to dedicate any telecom staff to the process full time; Another challenge is the lack of sufficient vocabulary and domain expertise necessary to separate fact from fiction when dealing with so many different vendor options. Another problem is that implementing TEM can mean introducing a new operating paradigm that impacts key stakeholders dynamically: finding consensus and overcoming inertia isn’t easy. Typically, by the time the ink is dry on the contract, larger organizations will have invested well over 1,000 staff-hours in the process primarily because other competing and compelling priorities slowing things down. It can take another six months to complete an implementation and what we call "Adoption" and that can easily mean another 1,000 hours. It requires a fulltime focus for some and a small effort for many. And that's only if people and legacy processes can make the adjustment. But the biggest problem is in re-engineering business processes to match the obvious horsepower of most TEM Solutions. Understanding just how transformative TEM is is an all to commmon error. If it were merely technology acquisition and implementation it would be easy. But the fact of the matter is that while the automation and reporting capabilities of these TEM solutions are substantial, success is still largely dependent upon data quality, process transformation and scalability issues surrounding the solution rather than the solution itself. When TEM newbies don't realize this, it typically results in arduous implementations, process “shoehorning” and a sluggish ROI. Is it worth it? Absolutely! The right application for your environment can have a rapid ROI and give telecom managers the visibility they need to cut corporate telecom spending by 20% or more. It is absolutely worth it, but it takes the right approach, the right product and the right expertise all working together. TeleFirma has designed its innovative processes around getting our clients into the right solution in about half the time and with far greater results.

© 2007, TeleFirma Consulting. All rights reserved.
Located in Northern Virginia; covering the World
Phone: (571) 228-4638 - Email: steve.perkins@telefirma.biz

Website Marketing provided by eWareness, Inc. - Website design by CapitalSites